In episode 21, we pick up where episode 20 left off, focusing on the final two critical strategies out of the five designed to supercharge your business during downtimes. Whether you're planning to step back, scale up, or simply streamline your operations for more freedom and profitability, this episode is packed with actionable insights tailored for you.

In this episode, you will be able to:
Mastering Systems and Processes: Discover the transformative power of implementing efficient systems and processes in your salon.

Learn how simplification and clarity in your operational procedures can lead to significant time savings, reduced stress, and a more organized business model that practically runs itself.
Tackling Lost Clients and Soliciting Feedback: Face the daunting task of addressing lost clients and seeking their honest feedback. Jodie and Adri share their strategies for turning potentially uncomfortable conversations into opportunities for growth, and learning how to extract valuable insights from feedback to improve client retention and satisfaction.
Practical Examples and Real-Life Applications: Get inspired by examples of how these strategies have been applied in real salons, including a case study on preparing for maternity leave through effective delegation and systematization.
Overcoming Feedback Fear: Learn to embrace feedback, including negative critiques, as a golden opportunity for improvement and personal growth. Jodie shares her journey towards accepting feedback without taking it personally, while Adri emphasizes the importance of feedback for business evolution.
Preparing for The Future: Get a sneak peek into future discussions on marketing and promotions, essential for attracting new clients and keeping your salon bustling, no matter the season..

The key moments in this episode are:

01:50 Implementing systems and processes, essential for business.
06:48 Plan for business systems to run independently.
10:28 Consistency in business standards leads to success.
11:32 Creating clear systems crucial for business success.
15:04 Ineffective team member despite repeated instructions.
20:35 Feedback is vital, consider random client surveys.
23:50 Distinguishing between clients leaving naturally or due to issues.
27:43 Managing feedback process for better communication.
30:51 Realized impact, communication breakthrough, simple solution found.
33:58 Business owners should follow up with clients.
35:44 Prepare for marketing and promotions in episode 22

The resources mentioned in this episode are:
Retreats: For upcoming retreats, visit the website retreats.com for more information and to sign up for the next event.
Social Media: Follow on Facebook, Instagram, TikTok, and YouTube for valuable content and updates. The handle is @artfocusGDT on all platforms.
Podcast: Tune in to the Beyond the Mirror podcast on YouTube for more insightful discussions and business tips.
Submit Questions: If you have a burning question that you'd like to feature as a guest on the podcast, leave a message at the podcast page at focusgdt.com.
Stay Engaged: Keep pushing boundaries, thriving, and remember that your success is right here, right now, beyond the mirror.
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